Essay-Academy.com sincerely appreciates the choice of our clients to rely on professionalism of our writers and editors in helping students worldwide with challenging homework assignments and research projects.
As our services are not provided for free, we offer you to read our Money Back Guarantee statement to learn more about our refund policy.
Essay-Academy.com handles all refund cases on individual basis. While we reserve the right to reject your request for a refund if you have already receive a written or edited project, there are several cases when refunds are granted instantly. You have the right to ask for a full refund if:
- You paid twice for the same order or placed and paid for two identical orders. In this case, you need to send us a note describing the situation and we will return the duplicate payment to your account.
- You make the decision to cancel your order. If you no longer need your assignment or change your mind for any reason, you have the right to take a full refund within 2 hours upon order’s placement. To get a full refund, you need to contact us within 2 hours after the payment. If you decide to cancel your order at any time beyond this period (after 2 hours), full refund may not be given if the writer has already started working on your assignment.
- No assignment delivered or no writer is assigned. While such situations are extremely rare at Essay-Academy.com and we deliver written projects before due dates, if we do fail to write your project or do not have a qualified writer to assist you with an assignment, we will notify you immediately and offer full refund.
- Written paper contains plagiarism. If written project done by our writer contains more than 10% of plagiarized content (10% can be attributed to similarity in common wording and references or citations), we will offer you a free re-write of the entire project or full refund.
Refunds Are Not Given When:
- You use our editing or re-writing service. Refund and money back guarantee covers only writing service.
- Written assignment has been delivered on time and contains no traces of plagiarism. You have the right to ask for a free revision if you are not satisfied with the final draft, but refunds are not granted for furnished products due to subjective matter of evaluation.
- Your teacher gives you a grade lower than you expected. We are not responsible for the grade your teacher decides to give you on your assignment only because the quality of a final draft directly depends on scope and depth of the instruction you provide as well as is affected by subjective assessment of your teacher.
Revisions, Disputes, and Chargebacks
As noted earlier, every customer we serve has the right to ask for a free revision within 2 weeks after assignment delivery. If you are not entirely satisfied with the final product, you have the right to open a dispute with our administrator. We sincerely try our best to exceed expectations of our clients and will offer a solution to your concerns. Before filing a chargeback, please contact us for a dialogue. In case of a chargeback, our cooperation with a client is terminated.
By placing an order at Essay-Academy.com, you agree to our money back statement and refund policy. You are welcome to contact us with any question if our refund statement does not address any of your concerns or you do not agree with any of the above issues.